fbpx

Refunds & Returns Policy

Effective Date: 06/21/24

Welcome to Zenith Tech Pros! We value our customers and aim to provide a seamless experience. Below is our comprehensive refunds and returns policy for digital products sold through Zenith Tech Solutions. Please read this policy carefully to understand your rights and responsibilities.

Digital Product Refund and Return Policy

Eligibility for Refunds

Due to the nature of digital products, refunds will be considered only under the following circumstances:

  • The digital product was not delivered to you.
  • The digital product is defective or not as described.

Non-Eligibility for Refunds

Refunds will not be issued if:

  • The product was purchased more than 30 days ago.
  • The product has been substantially used or consumed.
  • The request is based on a change of mind after the product has been downloaded or accessed.

Process for Initiating a Return

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to joshua@zenithtechpros.com with your order number, the date of purchase, and a detailed explanation of the issue.
  2. Review: Our customer support team will review your request within 5 business days.
  3. Resolution: If your request meets our eligibility criteria, we will process the refund. You will receive a confirmation email once the refund is issued.

Timeframes

  • Refund Request Submission: Refund requests must be submitted within 30 days of the purchase date.
  • Refund Processing Time: Once approved, refunds will be processed within 7-10 business days.

Fees and Costs

Refund Fees

  • There are no fees associated with refund requests if they meet our eligibility criteria.

Specific Product Requirements

Digital Products

  • Ensure that the digital product has not been substantially used or consumed.
  • Provide any error messages, screenshots, or other relevant information that can assist our support team in understanding the issue.

Contact Information

If you have any questions or need further assistance, please do not hesitate to contact our customer support team:

Amendments

Zenith Tech Solutions reserves the right to amend this refunds and returns policy at any time. Changes will be posted on our website and will take effect immediately upon posting.

Final Notes

By purchasing our digital products, you agree to this refunds and returns policy. We are committed to resolving any issues promptly and fairly to ensure customer satisfaction.

Thank you for choosing Zenith Tech Pros. We appreciate your business and are here to help you with any questions or concerns.

Zenith Tech Solutions 17160 Cercis Loop, Clermont, FL Email: joshua@zenithtechpros.com

Last Updated: 06/21/24