Effective Date: June 21, 2024

Introduction

Welcome to Zenith Tech Pros (the “Website”), operated by Zenith Tech Solutions (the “Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

Data Controller

Zenith Tech Solutions
17160 Cercis Loop, Clermont FL, 34711
Email: joshua@zenithtechpros.com

Information We Collect

We collect the following types of information:

Personal Data

• Contact Information: Name, email address, phone number, postal address.
• Account Information: Username, password, and other security-related information.
• Payment Information: Credit card details and billing information.
• Service Data: Information related to the services you purchase from us, including website design preferences and hosting details.

Usage Data

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Interaction Data: Details about your usage of our website, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

How We Use Your Information

We use your personal data to:

• Provide and manage your access to our website.
• Process your transactions and manage your orders.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services.
• Send you promotional materials and updates (with your consent).
• Comply with legal obligations and protect our legal rights.

Meta Pixel

We use Meta Pixel to collect and share information with third parties, including Facebook and Instagram, to help us understand and improve our marketing efforts. Meta Pixel enables us to track the actions of users after they are redirected to our website by clicking on a Facebook or Instagram advertisement. This allows us to measure the effectiveness of our ads, understand user behavior, and optimize future advertising campaigns.

The data collected via Meta Pixel may include:

• Information about your browser and device.
• Details of actions you take on our website, such as pages visited, items clicked, and purchases made.
• Information about your interactions with our advertisements.

By using our website, you consent to the use of Meta Pixel and the sharing of your data as described.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: To improve our services and enhance your user experience.
• Consent: When you have given your explicit consent to process your personal data for specific purposes.
• Legal Obligation: To comply with legal requirements and respond to lawful requests by public authorities.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described in this Privacy Policy. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality agreements.
• Legal Compliance: Authorities or law enforcement in response to a legal request or when we believe it is necessary to comply with the law.

International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your data when transferred internationally.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You have the right to request correction of inaccurate personal data.
• Erasure: You have the right to request deletion of your personal data under certain conditions.
• Restriction: You have the right to request restriction of processing your personal data under certain conditions.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
• Objection: You have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at joshua@zenithtechpros.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy